Platforms verification is limited inside their system and never any of your information it is shared with us.

Local regulations require from us to register your details online and thus you should register with us as well. All reservations require a guest web check-in submition prior arrival.

For security reasons, we’ll provide the exact address only after booking, however, you can always contact us and we will happy to provide you the street name and offer you information about the neighborhood.

You should submit your details with the web check-in form any time before your arrival.

We will also like to inform us of your expected arrival and departure times as soon as you know them.

We will contact you a few days before your journey just to make sure that everything is okay on your side, and give you the check-in instructions.

However, if you plan to start your trip earlier and you are not sure that you will be having access to the internet, please let us know in advance so we can contact you earlier.

We will contact you a few days before your journey just to make sure that everything is okay on your side, and give you the check-in instructions.

However, if you plan to start your trip earlier and you are not sure that you will be having access to the internet, please let us know in advance so we can contact you earlier.

Your full payment will be processed when you book. Rates include cleaning and all applicable fees, so there are no additional fees.

If you’ve booked directly on UPSTREET.io, you can cancel your reservation up to 15 days before your arrival date for a full refund*. Reservations cancelled after this are non-refundable.
*for stays longer than 30 days different policies apply, please contact us for advice

If you’ve reserved through a different booking site, please refer to the cancellation policy on those sites. All cancellation requests must go through the original booking channel.

If you have booked on UPSTREET.io we will charge or pre-authorize your card with a 250 Euro security deposit for every stay less than 30 days, 1 month rent for stays of 1-6 months and 2 moths rent for stays longer than 6 months.

If you’ve reserved through a different booking site, please refer to their specific policies.

Reservations confirmed at least 24 hrs before arrival on UPSTREET.io are always secured after successfully receiving payment. If you book last minute we will review your request and get back to you as soon as possible to let you know if we will be able to accomodate you.

If you’ve reserved through a different booking site, please refer to their specific policies.

We always try to accommodate early check-in requests, depending on availability. Your apartment cleaniness is our top priority. For this reason we cannot confirm avaialbility until the very last moment because last minute reservations or schedule changes happen all the time.

Conctact us with your request one day before your arrival and if possible, we will make sure you have access to the apartment earlier.

We always try to accommodate late check-out requests, as long as there is no clash with other bookings. However, we cannot confirm availability until the last day before your departure, since last minute reservations and changes happen all the time.

Please contact us with your request the afternoon before your departure to let you know if you can check out late.

If a late check out is possible, requests before 14:00 are accomodated for free. In case you want to check-out later than 14.00 and until 20.00, there is a late check-out fee which is 30€.

If you wish to check-out requests later than that or need to secure your late departure we advise you to book one more night.

In case we will unable to accommodate your late check-out request, you can store your luggage for a small fee on nearby luggage storage stores. Plese contact us for advise.

Unfortunately, we don’t provide luggage storage services in our properties. However, you can store your luggage for a small fee on nearby luggage storage stores.

As an exception, we provide luggage storage in very limited locations.

Plese contact us for advise.

You will be able to self check-in in most of our properties. In most cases this mean that you will receive the keys from a lock-box near the apartment’s building entrance. Some apartments feature keyless, electronic locks for seamless access

You will receive instructions a few days before your arrival and after you have successfully submitted the web check-in form. Make always sure you also check your spam folder because sometimes messages could arrive there.

If you haven’t heard from us 3 days before your arrival plase make sure you contact us at guests@upstreet.io or +30 215 215 4528. If you have booked through airbnb plase make sure you check the app for messages.

All UPSTREET apartments are 100% smoke free.

Parking options vary by locations. Most central Athens locations do not offer a parking space, however, paid private parking spaces are available close to all our properties.

Unfortunately, while we love our furry friends as much as you do, we cannot welcome them in our Apartments. We try to keep our apartments welcoming to those with allergies.

For longer stays (more than 15 days) we can accomodate pets, however, you will be charged a special cleaning after your departure. Please contact guests@upstreet.io well in advance to secure aproval.

UPSTREET operates mostly in residential buildings, where also locals live. That means that we do not have a front desk in any of our properties.

While we do not offer a physical presence in our locations, our Hosting team is always here to help you with anything, day or night. Just email us at guests@upstreet.io call us at +30 215 215 4528, or text us at +30 698 161 4546.

We offer free wi-fi internet in all our properties.

We provide high quaity essentials (towels, linen, bath products, etc.) for all guests; however, we don’t replace towels and bed linen or refill bath products during your stay.

We can provide a baby crib, upon request with an additional charge. Please mention it on your reservation.